A bug you haven’t seen before…
Hey everyone, this is an interesting one:
On my EU accounts, when going on the site of seller central it shows that the credit card is invalid (see attached images). When clicking on it I only get a white screen. Not only on this page, but in general on every other page. Even the ‘help’ page. This is also the case when clicking on any other page before clicking to update the credit card info. The problem does not occur on my US accounts. Here is what I have tried already to fix it:
– open the site over chrome, safari, edge
– open it on: mac, windows computer, iPhone, seller central app
– delete cache
– contact the eu customer service over the seperate contact form (always just standard mail or advice to try what I already tried, it was also not possible to attach images or email back, or call)
– contact over US help section and call with US customer service (they are not responsible for EU and do not have a number or email I could reach, also just advice to try what I tried already)
– I am the owner of the account and also always logged in with that one
My assumption is that there is some technical error in the backend? It is as if the whole body html tag is not there.
Do you have any advice on what the problem could be or what I can do to fix the problem?
Thanks!!
submitted by /u/RoseColoredGirl8
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