A little confused – Am i to do something?
I got an email asking for supplier invoices for a new product I’ve been selling on Amazon, which I did. I then got an email saying the following…
” We received your submission but do not have enough information to reactivate your listings at this time. We cannot accept commercial invoices unless they show proof of products purchased and include the supplier information.”
With the rest of the email telling me how I should go about rectifying this problem and has a link to my account health dashboard, which is where I should upload the better invoices.
However when I click the link or go to my account health page manually it says there is nothing wrong. The email also says that it’s deactivated my listing but this hasn’t happened either, the product is selling fine.
Is this just a mistake by Amazon or should i do something? Just want to be on the safe side.
Help much appreciated,