Brand Registry taking forever with no updates from Support

Hey all- has anyone experienced similar issues with brand registry: I applied over a month ago with all of the necessary forms including trademark docs. They even went as far as emailing the trademark lawyer for a unique code to verify we were indeed the real brand. I’ve followed up every other day and only get the same response that they are working on it and can’t give an update.

The main issues is that we have a vendor account but are switching to the seller side and without brand registry cannot list our own products that are currently live. I’ve reached out to Vendor support and they weren’t any help either.

Any advice, or help would be extremely appreciated.