Can I get my account back? Restricted
I thought my account got restricted due too inactivity but it didn’t, some how it looks like some one tried to sign into my accountBUT I wasn’t selling or anything on my account it was just active, didn’t pay mind to the emails.
Then realized months later what happened after an video call process, where I still didn’t hear anything from.
I’m wondering if there’s anything I can do.
This is what they wrote below:
Hello,
We believe that an unauthorized party may have accessed your Amazon.com seller account. As a result, we have temporarily restricted access to your account and deactivated your listings. For your security, your full credit card number is not displayed in your account and cannot be accessed via our website.
We do not know how your sign-in information was obtained, since the unauthorized party obtained this information on a site other than Amazon.com. Some common techniques used to gain access to this information include:
— Using malicious software to capture a user’s keystrokes and Internet activity — Trying commonly used passwords — Sending fraudulent emails asking recipients to provide or update personal, financial, or other account information (commonly known as “phishing”)
To learn more about Internet security, visit the “Privacy, Security & Accessibility” section of our Amazon.com Help pages.
To regain access to your account, you will need to reset your account password with a new, unique password that you do not use for any other account or website. We also suggest that you look at your Seller Central account to verify that the following information is accurate. If changes have been made, please make the necessary corrections.
— Email address preferences — Business, shipping and returns, and tax information — Active and pending promotion codes — User permissions — Amazon Storefront — Listings and condition notes
If the unauthorized party accepted orders for items you did not list, we recommend cancelling orders that have not shipped or offering refunds for orders that the unauthorized party marked as “shipped.”
Thank you in advance
submitted by /u/Giiiovanniii
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