Difficulty getting an ASIN exemption / poor quality Amazon support
Hello reddit, I’m writing my issue here because Amazon support is failing me.
I am trying to get an ASIN exemption in a new category. These are unbranded items I have produced by a manufacturer for me under private label. There is no branding on the item other than my own.
I have my images of products and packaging ready to go. I go to apply for the exemption in the the category. The category I’m looking for is “home and kitchen….” but that category is not in the list of categories. The closest is ” home and garden”. So i apply there and the extension is automatically granted instantaneously without having to send my images to Amazon… great!
When I go to list the star is gone from the product code field, but still when I try to save my first listing, the code field becomes red and it wont let me save it without an ASIN.
I tell all of this to Amazon and 2 days later they ask for a screen shot of the error for missing ASIN.
I send the screenshot and after another 3 days they tell me the problem is that I’m not the Brand owner and I need to register my Brand with Amazon. Even though I told them in the first email that it was an unbranded product, made for me under private label.
I think support doesn’t know why the error is being thrown up and they are trying to get me to go away by stalling and sending me bad advice rather than admit they don’t know what’s going on.
If any redditor can help with the issue I’d appreciate it.