Getting Seller Support to Update Titles & Bullet Points is a NIGHTMARE! (even with Brand Registry)

Have you guys had the same issue? My company has Brand Registry for several brands, yet I find it to be an absolute headache getting seller support to process updates. For one brand in particular, there’s 150 products that are live. Granted, much of the data on the listings were added 7-10 years ago by another party; however, you’d think that if you were brand registered AND had a letter from the owner of the brand to back it up that seller support would budge… Let’s say the brand name is “LEGACY”. The pushback I get is that since someone put “LEGACY(R)” as the brand, seller support is adamant that “LEGACY” and “LEGACY(R)” are two different brands. All because of a dang (R). What’s nuts is that our product packaging has the (R) and since we have brand registry, we obviously have a registered trademark that we’ve submitted as proof (and have been approved for for months). Make it make sense… any insight from the Reddit community?