HELP* Amazon automated responses to me asking for professional account refund?

I have been unaware that Amazon have been taking £30 a month out of my account for around a year when I haven’t even been using the professional account. Basically inactive.

I have requested a refund for at least any of the money. It seems they just send an automated response to me without anybody actually looking into it. Their email reply says,

‘We understand that you are requesting a subscription fee refund. Your request has been declined because you have used your professional selling tools and benefits.’

I replied ‘can you please show me where I have used my professional tools and benefits’.

Their reply agin is exactly the same, like an automated reply without even mentioning where Iv used my benefits and tools.

is there another way to contact them?

Any advice appreciated