Help? Emails about getting charged but don’t have a Seller account???

Hi,

I keep getting emails periodically from no-reply@sell.amazon.com about an account I never used and don’t have access to. The latest email received today is, “Your account was incorrectly charged or credited due to an accounting error.”

I’ve chatted with Amazon help before about the emails and they say they aren’t valid, but they look real. When I try to login to the Amazon seller account with that email and pw (same as my regular/consumer Amz account), it says, ” Not Authorized We don’t have a seller account associated with that email address.” However, when I click something like “setup a new seller account,” while logged into the same consumer account, I get the error, “One of your seller account is terminated, so please use new credentials for registration.”

I can’t get help from Amazon, I supposedly don’t have an account, but I supposedly did have an account that supposedly was terminated, but I’m getting emails about being charged for a terminated account??

Any suggestions on how I can get help about this from Amazon since I can’t login to seller central which is gatekeeping and preventing me from seller help?

Thanks in advance