Image on listing randomly changed to wrong product but I’m not the brand owner
Hi there. Has anyone had a similar experience. I have been selling a product with FBA for a couple of months. I have restocked it maybe 3- 5 times and it was doing quite well.
It is quite a generic children’s toy and I am not the brand owner. There are other sellers both FBA and FBM. However the image a couple of weeks ago changed to a different character. So the title and the description has the correct character but the image as a different character from the range. Sales have dropped massively because I guess customers are confused.
Amazon can’t change it because I am not the brand owner. The weird thing is if I go to my orders and look at the few orders I have had since the image changed, the correct image appears. Also I had a customer emailing me and they apparently got the right image on their confirmation of their order. So it appears to be only on the listing page that has it Incorrect.
Has anyone else experienced this before? Does anyone have any suggestions before I set up a removal order (at my expense, ofcourse!)?
Thanks in advance.