“Inactive (Out of Stock)” – but lots of FBA in stock – most of my Seller ASINs are in faulty state

Right now – when we try to relist an ASIN in any way, it ends on getting in state “Inactive (out of stock)” but with more than 100 in stock at amazon as FBA.

It seems to be in a faulty state of the system thinking it is FBM and FBA at the same time.

The ASINs work in Vendor….

Any suggestions?

Timeline

Approximately 1,5 months ago our products broke on DE. They got delisted. They were still live in the other EU countries, which are part of FBA DE.

After a while, this also broke the products in the vendor account.

We have tried getting help from Amazon, but status is that our vendor products are fixed – but the seller account has several broken ASIN which we can not fix.

We have tried fixing it with listing/Upload documents, creating via UI, deleting and doing it again. We have tried with parents and without.

We are at a loss with what we can do to fix it.

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Background:

For more than a year we have had our products on Amazon DE (and also sold through other EU marketplaces + UK) .

In November/december we also went live with Amazon Vendor. There have been some inconsistencies across vendor and seller. And some broken products once in a while.

We have used the variants feature, but it appeared to suddenly create problems for our ASINs and created errors when we tried to upload them again.