Items stolen/ lost
I’ve recently had a delivery imported from China to UK by air freight and found that on arrival in the UK some of the contents of the package are missing (~$600 worth). After contacting the supplier, the supplier has provided evidence that the package was packed correctly and I have been lead to believe that this is true. The delivery has not been insured by the courier (FedEx).
What is the best action to take? Is the supplier liable for the costs? Is Fedex liable (I have been in contact with Fedex and they have informed me that since the package isn’t insured, the maximum payout is $100)?