Need Advice on Communicating with Customers for FBA Sales of Used ID Scanners

Hi Reddit community,

I’m in a bit of a unique situation selling used ID scanners on Amazon using the Fulfillment by Amazon (FBA) service. These scanners require users to install specific drivers for optimal functionality. My challenge is effectively communicating this to customers, as Amazon’s policy prohibits including instructional inserts in FBA shipments.

I’m looking for advice or strategies on how to inform my customers about the driver installation requirement without causing confusion or an increase in returns, and while adhering to Amazon’s FBA guidelines.

Currently I am receiving too many returns even though I know the products work. I tested them out myself.

I would really appreciate any insights, especially from those who have navigated similar challenges with FBA. Are there effective ways to communicate crucial product information under these constraints?

Thanks in advance for your help!