Not Eligible for Featured Offer/Buy Box FBA Brand Owner

I am the brand owner, the only seller and have Featured offer in UK/US/FR/DE/ES. All FBA. In Italy, Amazon tells me my SKU is not eligible for Featured Offer. Their own information page says “Listings that are Fulfilled by Amazon (FBA) are automatically eligible to become the Featured Offer” . Tried several times with support asking which was wrong -their own information page or the support response. The best I got was “Listings that are Fulfilled by Amazon (FBA) have more opportunity to win the feature offer” which suggests having FBA does not guarantee eligibility. Anyone else had a similar issue?