Payout Issues from Amazon

Wanted to get insight if anyone else has had the same issues.

We did not receive our payout due to being unable to re-verify our account as the number associated with our main seller account is that of an employee no longer with the company. Our team has tried to work with Amazon for going on four weeks to get access with no help (still not fixed – would love suggestions).

Two weeks later, our team logged into our Amazon account to view what the payout should be on the next payout and discovered inconsistencies with the numbers (expecting six digits and only seeing five digit balance) and a very high balance held in account level reserves. It almost seems like they’re moving our balance forward. Has anyone experienced this or know who to contact to get it sorted?