PBS shipping rate < 99% for the 2nd time

Hey everybody,

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i guess we have a problem.

Our shipping rate dropped below the 99% threshold for the 2nd time. Last time we had to reach in a plan of action due to the same problem was November 16th, 2022. Now our shippment rate dropped <99% again due to shipments on december 1st.

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In fact we are now at 98,8% on the 7 day frame

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We don’t have any limitations for the PBS account yet but i’m sure there will come something soon.

We are based in germany and use the service “Prime by seller” by DHL.

The problem is that the scans of our shipments (mainly we use the service “Warenpost”) by DHL are sometimes delayed. In any case, the delivery to DHL takes place on the same day.

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A letter of discharge can be requested from DHL via the following link, which i did immediately: https://www.dhl.de/de/geschaeftskunden/paket/prime-durch-verkaeufer-status.html?33998822

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Does anyone already have experience with this problem or know if you can proactively approach Amazon in this case?

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I would appreciate your advice.

Thanks in advance