40% late shipment rate, with 30% pre-fulfillment cancellation

40% late shipment rate, with 30% pre-fulfillment cancellation

My account got locked from my buyer’s side and since it’s linked with my seller (i believe this is automatic), it locked me out of my seller’s account for almost two weeks.

So long story short, because of the lockout, I had to wait two weeks for reinstatement. During this time, I had a few orders that came through and I couldn’t log into my account to update tracking. I also couldn’t go in to reply to messages. They also never put my account on vacation mode, despite asking them to several times.

Well fast forward, and 2,000+ sales later (during the whole time i was locked, I kept getting sales), they cancelled my orders I shipped that came through just before lockout because I couldn’t update tracking in time, and the rest of them, about 500+ something orders, got marked with late shipment. Hence the terrifying metrics…

I called and the support agent said they’ll put in a note for when it comes to going over flagged accounts at the end of the month for deactivations. Since I have a case number, they said they’ll take it into account.

Well right now I’m scared that we’ll be deactivated since I don’t know if I will be excused since it was a technical mess up from their end and the agent acknowledged the possibility of this.

Has anyone gone through this before? Just looking for some reassurance.