Account Validation – Dead Loop

Hello everyone,

I am having major issues with registering my seller account with Amazon. I think I am stuck in a dead loop somehow.

I tried to register and uploaded my documents – a bank account statement. Unfortunately the document has been refused, so I did not get validated. Now, the validation process is still pending (for 7 days), but I am not able to re-upload further documents for proper validation (as proposed by support), nor am I allowed to send documents to support directly. Additionally I am not able to stop the validation process myself and/or delete the account and start over.

I am stuck in a dead loop – and support is not helping with sending me the same answer over and over again (open the registration form and upload the required document, which I am not able to, as the form is closed – no upload field).

What can I do? I really need help to get this going.

Thanks in advance.