Amazon seller page is using customer review in an improper way, and I don’t know how to get this fixed – help required
If you go under customer reviews on the link above and take a look at the customer images, you’ll see they show images for 2 different batteries, one green and one gray.
The Gray one was the old battery that page used to sell around 2 years ago, was made in Japan and of superior quality.
The Green one is the current one, made in China and of inferior quality, it holds less charge than what is advertised on the rated capacity, around 80% which is 1900 to 2000 mAh of the advertised 2400 mAh, while the made in Japan used to reach 98%.
So exterior aspect aside, the quality is enough of a significant difference to call it a different product. And yet, this inferior batteries made in China are benefiting from the 4 and 5 stars reviews that where given to the Gray batteries, because they switched the product on that page instead of creating a new page for the new product.
This leads to a situation in which they’re misusing the reviews of the clients in a way in which leads new clients to believe they are going to get a better product than what they end up with, which is indirect false advertising in my opinion, this also give them an unfair advantage over competing batteries while not delivering in quality and they are misappropriating customer reviews and using them for a purpose they where not intended for in the first place by the customers who wrote them, which is not fair to them either, and lastly, this is tarnishing the seller reputation to some degree.
I have reported this 5 times to the customer service and so far they keep acting “confused” as if what I am explaining is not clear or makes no sense to them often not even addressing the problem at all and suggesting instead I just send my batteries back, some of them instead sent me to complain to “seller central” which only sellers can use while I am just a customer, so they are being unhelpful as well in solving this.
Am I somehow wrong in thinking this needs to be fixed? Am I not seeing something obvious to everybody else here?
Most importantly, if I am right, how do I get that page fixed?
I am simply asking for correctness and transparency towards the customers, and noone should have to struggle this much to obtain something that basic.