Click Credit Support

Does everyone have terrible experiences with Amazon Seller support, or is is just me?

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I received an email for a $200 click credit promo, all I had to do was create or reactivate a campaign by 7/30. I followed all instructions and the credit was never issued.

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I opened a case over a month ago. The only response I am getting is:

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Greetings,

Thanks for your continued patience. We are currently researching your issue in partnership with the responsible team and will provide an update as soon as any additional information becomes available.”

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Does anyone know how to escalate issues?