Fraudulent Parallel Imports Claim

Hi, I’m a UK seller who has recently started my FBA journey. All has been going exceptionally well for my first month until one of my better-selling products was blocked for intellectual property rights violation (parallel imports). This happened about 36 hours ago and has put my account health at “at-risk”. My first question is how long do I have to deal with this claim before my account could be suspended?

Now, this claim is fraudulent because the filers of the claim are the other seller on the listing and also the owners I am assuming. However, they are 100% not the property rights owners of the product. The company in question has a generic outlook email and simply stated in their communications:

“We are the brand owners of the listings, we have not authorised, anyone to sell our products. Please check and reinstate.”

I understand I can follow the standard appeals process to reactivate my listing, however, I am aware I have to provide a plan of action and I’m not sure what that would be. I have sourced these products from a legitimate wholesaler within the UK and have invoices to prove this.

Does anyone have any suggestions on how I handle this? or how I can counter this to stop the other seller from being so hostile.

Any help would be greatly appreciated! 🙂