Is there an actual contact support system?

I made an account to sell on Amazon, it immediately Day 0 got suspended and wanted more verification to my account. I submitted what they wanted and they asked for a video call for more verification.
” Video verification has been completed now. Over-all verification will be completed within 72 business hours. We may reach out to you for further clarifications if needed.”

It’s been more than 3 days and I still haven’t gotten anything about what the status of my account. And no matter where I send a question to ask info about the status, I would get:

” This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel. If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health….” etc…

Or if I ask the question on the submit more info to reactive account, I just get:
” Please do not reply to this email. Replies are routed to an account that is used only for sending emails and is not monitored. Hello, ABC. We have received your submission but do not have enough information to reactivate your account at this time. How do I reactivate my account? To reactivate your account, please complete your identity verification through a video call. This identity verification is required as an enhanced security measure. During the video call, you will be required to show our associate the original copies of the identity document that you provided when you registered your account. We do not accept any new documents. What happens if I do not complete the identity verification? If you do not complete your identity verification or fail to show our associate the original documents during the video call, your account may remain deactivated. ”

It’s just a never ending cycle of saying this isn’t the place to ask questions (from support) or please do a video call from the “reactivate account” section even though I already did the video call.

This is quite stupid. It’s like dealing with new company that doesn’t have their customer support in place.