Seller Support Hell

I’m (attempting to) list a product.

I’ve already run the gambit of issues with the broken product addition form, but the brand approval process has been stuck in the mud for a month now.

I made a slight change to my brand name. I’m unable to change it on the product addition draft form, it has a lock icon next to it. As such, because the name isn’t exactly as it is written on my packaging, they rejected my brand application.

I keep trying to tell them (via the online email based support center) that the brand name has changed slightly. I send them photos of my actual branded box AND my website which has the exact same logo — they say it doesn’t match.

I know it doesn’t bloody match. I just explained to you that I’m TRYING to change the spelling to what’s shown but your form won’t let me.

Here’s the kicker. Every time i reply to the “internal team” it gets sent back to the level 1 support who then take 2-3 days to forward my reply to a different “internal team”. Nobody on their side is able to comprehend my very simple issue.

Yesterday I tried to make a new listing for the product with the brand name exactly as it is written on the box and my site. Not only did my draft listing get deleted but my brand got rejected. The reason? They say I need to send a photo of the packaging or a website.

In case you forgot what I wrote two sentences ago, that’s what I just came from doing.

All of the bloody staff is in India and they’re all following the same broken flow chart. I’m not allowed to directly email or call this mysterious “internal team” to attempt to clarify the situation.

They just ignore everything I write and everything I say. It’s infuriating. It’s like talking to a chat bot. All they can say is to use the seller central form and submit a case.

THAT’S WHAT I’VE BEEN DOING FOR THE PAST MONTH YOU ABSOLUTE FOOLS.

I’m going crazy. I feel like I’m being gaslit in some kind of twilight zone. I have 500 boxes of my product sitting in a warehouse unable to be listed and shipped out.

What am I supposed to do? Is there some kind of secret code or handshake that’ll let me talk to someone who has some kind of authority other than to transfer me to those worse than useless level 1 support staff? Someone who can understand the situation and help me to fix it???

Please forgive me if I sound like a man possessed. They broke me.