What kind of customer information do sellers have access to?
Just as the title says.
More specifically, I want to know if sellers would be able to see my name, email, address… basically info that would identify me.
submitted by /u/TommyTFam
[link] [comments]
A-Z Guarantee – Seller Funder
Hi,
I Recently had a customer claim non-receipt of an item, despite the tracking showing the item being posted through the customers letter box.
However, Amazon has decided to refund the customer even though I have proof of delivery. Has anyone else had the same situation?
How Amazon acknowledge receipt by the customer, but still offer a refund?
Thanks
Amazon response below:
——-
Claim decision: Granted – Seller funded
Order defect rate (ODR) impacted: No
Why did we grant the A-to-z guarantee claim?
The customer reported an issue with delivery. In this case, the tracking information indicates ‘delivered’, but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.
submitted by /u/mcgrimes
[link] [comments]
A-Z Guarantee – Seller Funder
Hi,
I Recently had a customer claim non-receipt of an item, despite the tracking showing the item being posted through the customers letter box.
However, Amazon has decided to refund the customer even though I have proof of delivery. Has anyone else had the same situation?
How Amazon acknowledge receipt by the customer, but still offer a refund?
Thanks
Amazon response below:
——-
Claim decision: Granted – Seller funded
Order defect rate (ODR) impacted: No
Why did we grant the A-to-z guarantee claim?
The customer reported an issue with delivery. In this case, the tracking information indicates ‘delivered’, but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.
submitted by /u/mcgrimes
[link] [comments]
overwhelmed sourcing manually are lead lists actually worth it?
Been doing OA for a while and sourcing manually is eating up a lot of time. Starting to wonder if paying for a lead list makes sense but I’ve heard mixed things some people say the leads are saturated by the time you get them, others swear by them.
Has anyone here actually seen consistent ROI from a paid list? What should I even look for when evaluating one? Member caps, lead frequency, category focus?
Not looking for referrals just want to know if it’s a real time saver or a waste of money.
submitted by /u/Acrobatic-Cover9033
[link] [comments]
overwhelmed sourcing manually are lead lists actually worth it?
Been doing OA for a while and sourcing manually is eating up a lot of time. Starting to wonder if paying for a lead list makes sense but I’ve heard mixed things some people say the leads are saturated by the time you get them, others swear by them.
Has anyone here actually seen consistent ROI from a paid list? What should I even look for when evaluating one? Member caps, lead frequency, category focus?
Not looking for referrals just want to know if it’s a real time saver or a waste of money.
submitted by /u/Acrobatic-Cover9033
[link] [comments]
#516 – Amazon Japan, AI Ads, And Global Growth
Audio version above. Video version below
What makes Amazon Japan worth serious attention from global sellers? In this episode of the AM/PM Podcast, Bradley Sutton sits down with Nate Shurilla, Head of APAC at Pacvue, to break down why Japan remains one of the most overlooked opportunities in e-commerce. From marketplace size and shopper behavior to lower advertising competition, the conversation highlights why brands selling in the US or Europe should take a closer look at Japan before the window gets more crowded.
Bradley and Nate explore how the Japanese market differs from Western markets in ways many sellers do not expect. They discuss how Amazon and Rakuten dominate e-commerce in Japan, why convenience culture changes online shopping behavior, and how Japanese consumers often respond better to detail, trust, and brand story than flashy simplification. They also cover how lower tool adoption has created a unique opening for sellers using Helium 10 and Pacvue to gain an advantage in research, ads, and category analysis.
The episode then shifts into advertising and AI, where Nate shares why automation can be powerful but also dangerous when used without the right data or business context. He explains why many AI tools optimize for surface-level ad metrics instead of true business growth, and how Pacvue approaches this differently by factoring in organic performance, incrementality, budgeting, and specialized AI agents. For brands trying to decide between Helium 10 and Pacvue, Nate gives a practical breakdown of who each platform is best suited for and how both fit into a smarter advertising strategy.
To close things out, the episode adds a fun personal angle with Japan travel hacks and regional recommendations beyond the usual tourist stops. From scenic train rides between Osaka and Kyoto to hidden gems like Aomori and Yamagata, this conversation blends marketplace strategy with cultural perspective in a way that makes the episode both useful and memorable. It is a valuable listen for any seller interested in international expansion, smarter advertising, and understanding how local market behavior can shape global opportunity.
In episode 516 of the AM/PM Podcast, Bradley and Nate discuss:
- 00:00 – Introduction
- 00:52 – Nate Shurilla Joins Live From Japan
- 01:40 – The Hanshin Tigers And Matt Merton Story
- 04:09 – Why Nate Moved To Japan
- 05:48 – How Nate Got Into E-Commerce
- 07:03 – How Big Amazon Japan Really Is
- 08:49 – What Makes Japanese E-Commerce Different
- 10:17 – Why Japanese Shopping Pages Look So Busy
- 12:38 – Why Amazon Japan CPCs Are Still Low
- 18:17 – Why Helium 10 Users Have An Edge In Japan
- 20:20 – How To Decide If Your Brand Should Enter Japan
- 23:06 – Helium 10 Vs. Pacvue For Advertisers
- 27:05 – Japan Travel Hacks Beyond Tokyo And Kyoto
- 30:16 – Why Nate Called His Talk “AI Is Trash”
- 33:13 – The Right Way To Use AI In Advertising
- 43:02 – What The Pacvue Agent Can Do
- 45:56 – Final Takeaways And Wrap-Up
Enjoy this episode? Want to be able to ask questions to Leo Sgovio live in a small group with other 7 and 8-figure Amazon sellers? Join the Helium 10 Elite Mastermind and get quarterly workshops, monthly training, and networking calls with Leo at h10.me/elite
Make sure to subscribe to the podcast on iTunes, Spotify, or wherever you listen to our podcast!
💰 Get Helium 10 with a special discount to start or scale your e-commerce business here: https://h10.me/h10
Want to absolutely start crushing it on eCommerce and make more money? Follow these steps for helpful resources to get started:
- Get the Ultimate Resource Guide from Bradley Sutton, Carrie Miller, and Shivali Patel for tools and services that he uses every day to dominate on Amazon!
- New to Selling on Amazon? Freedom Ticket offers the best tips, tricks, and strategies for beginners just starting out! Sign up for Freedom Ticket.
- Trying to Find a New Product? Get the most powerful Amazon product research tool in Black Box, available only at Helium 10! Start researching with Black Box.
- Want to Verify Your Product Idea? Use Xray in our Chrome extension to check how lucrative your next product idea is with over a dozen metrics of data! Download the Helium 10 Chrome Extension.
- The Ultimate Software Tool Suite for Amazon Sellers! Get more Helium 10 tools that can help you optimize your listings and increase sales for a low price! Sign up today!
- Does Amazon Owe YOU Money? Find Out for FREE! If you have been selling for over a year on Amazon, you may be owed money for lost or damaged inventory and not even know it. Get a FREE refund report to see how much you’re owed!
- Check out our other Amazon FBA podcasts including the Serious Sellers Podcast, as well as our Spanish and German versions!
- You can also listen to the AM/PM Podcast on YouTube here!
The post #516 – Amazon Japan, AI Ads, And Global Growth appeared first on AM/PM Podcast.
How to find Amazon ad-converted orders
Do any of you track individual order conversions? I’m looking to find orders that were made through clicking Amazon ad campaigns, but I’m having trouble finding it surprisingly. No order reports from Seller Central or the ad Campaign Manager have it as far as I’ve found.
submitted by /u/ihugyou
[link] [comments]
How to find Amazon ad-converted orders
Do any of you track individual order conversions? I’m looking to find orders that were made through clicking Amazon ad campaigns, but I’m having trouble finding it surprisingly. No order reports from Seller Central or the ad Campaign Manager have it as far as I’ve found.
submitted by /u/ihugyou
[link] [comments]
Build International Listings – ELI5
Can someone explain this like I’m 5?
I’m trying to list my USA, Private Label, FBM assortment on Amazon Canada. I’ve successfully linked my accounts, but all of my listings failed automatic translation. This makes sense since these are unique items, sold only by me and they don’t already exist on Amazon Canada.
The guidance is to “Create the ASIN manually in Amazon.ca, in the appropriate language. The SKU for the ASIN must match the SKU in Amazon.com.”
When I do this it errors out saying the sku is already in my catalog and I must pick a unique sku??
Help!
submitted by /u/j3Dh
[link] [comments]
Build International Listings – ELI5
Can someone explain this like I’m 5?
I’m trying to list my USA, Private Label, FBM assortment on Amazon Canada. I’ve successfully linked my accounts, but all of my listings failed automatic translation. This makes sense since these are unique items, sold only by me and they don’t already exist on Amazon Canada.
The guidance is to “Create the ASIN manually in Amazon.ca, in the appropriate language. The SKU for the ASIN must match the SKU in Amazon.com.”
When I do this it errors out saying the sku is already in my catalog and I must pick a unique sku??
Help!
submitted by /u/j3Dh
[link] [comments]
