I’m trying to register for an Amazon Seller / Amazon Handmade account in the U.S., but I’m stuck in a redirect loop and can’t get past the Merchant Picker page.

Every time I click any Seller Central link, Seller Support link, Handmade signup link, or Handmade “Apply to sell” link, it redirects me back to the same Merchant Picker page.

The only marketplace options shown are UK, Japan, Egypt, Australia, and Singapore. The U.S. marketplace does not show up at all, so I can’t select it or continue the U.S. registration.

I also tried the Amazon Handmade application path exactly how support suggested:

Opened an Incognito/Private browser window

Went directly to the Amazon Handmade application page

Clicked “Apply to sell” instead of “Sign up”

But it still sent me right back to the same Merchant Picker page.

Amazon support said they may get back to me in around 6 hours, but I’m wondering if anyone has dealt with this before.

Has anyone had their account stuck where the U.S. marketplace doesn’t appear in Merchant Picker? Did Amazon have to reset/reroute the account, or is there a specific link/workaround that actually fixes it?

I have noticed this on one of my listings lately.

it’s getting impressions, so amazon is at least showing it, but the click through rate is still really low. i am trying to figure out whether the issue is the main image, title, pricing, or something else in the listing itself.

what do you usually look at first in this situation?

I’m going to scream. I’ve been chatting with support on chat, phone, and email support tickets. I’ve been escalated multiple times, and then told they cannot escalate per Amazon policy, and now am just told to wait 48 hours.

Has anyone else encountered the reactivation loop of being stuck at the charge card section? My cards never expired, but since it took me to that page after clicking reactivate I deleted and added my card.

Nothing happens.

So I click back on Amazon seller central home and it again says “reactivate account”. So I contact support and they again tell me to click that link, totally ignoring the fact that I’ve already done that a dozen times by now. Everyone is so unhelpful, they just parrot back my issue to me and then say, “please click reactivate account”, or “add verification documents”, or “have you tried adding a card?” I feel like this is what customer support does to you now. They just give you the runaround until you give up. What happened to people who actually understood bugs and could fix them?

Anyway, if anyone has suggestions, I am in desperate need of help.

So this is a super weird one and hoping the hive can help….

We own a brand (fully trademarked, established for years) and one of our retailers a few years ago started selling on Amazon against our T&C’s

Unfortunately it turns out this retailer hired an agency who did it, and that agency no longer exists and the retailer is technically inept.

So now there’s a store called “mybrand store” on Amazon and we’ve been trying to get it removed but we’ve only been able to contact ai bots that are useless.

We’ve tried the usual published guidelines and got nowhere.

Anyone have a human contact or department at Amazon to trouble shoot this?

I’m going to scream. I’ve been chatting with support on chat, phone, and email support tickets. I’ve been escalated multiple times, and then told they cannot escalate per Amazon policy, and now am just told to wait 48 hours.

Has anyone else encountered the reactivation loop of being stuck at the charge card section? My cards never expired, but since it took me to that page after clicking reactivate I deleted and added my card.

Nothing happens.

So I click back on Amazon seller central home and it again says “reactivate account”. So I contact support and they again tell me to click that link, totally ignoring the fact that I’ve already done that a dozen times by now. Everyone is so unhelpful, they just parrot back my issue to me and then say, “please click reactivate account”, or “add verification documents”, or “have you tried adding a card?” I feel like this is what customer support does to you now. They just give you the runaround until you give up. What happened to people who actually understood bugs and could fix them?

Anyway, if anyone has suggestions, I am in desperate need of help.

I have noticed this on one of my listings lately.

it’s getting impressions, so amazon is at least showing it, but the click through rate is still really low. i am trying to figure out whether the issue is the main image, title, pricing, or something else in the listing itself.

what do you usually look at first in this situation?

So this is a super weird one and hoping the hive can help….

We own a brand (fully trademarked, established for years) and one of our retailers a few years ago started selling on Amazon against our T&C’s

Unfortunately it turns out this retailer hired an agency who did it, and that agency no longer exists and the retailer is technically inept.

So now there’s a store called “mybrand store” on Amazon and we’ve been trying to get it removed but we’ve only been able to contact ai bots that are useless.

We’ve tried the usual published guidelines and got nowhere.

Anyone have a human contact or department at Amazon to trouble shoot this?

Does anyone have this problem where it’s not showing up carriers to print the label as a fbm seller?

Does anyone have this problem where it’s not showing up carriers to print the label as a fbm seller?

I started amazon seller a month ago, and I swear for a trillion-dollar company, I cannot fathom how bad it is. I understand that things get taking used to and have definitely learned a lot in the one month I’ve been selling, but it’s just ridiculous how bad the UI is, how slow things get processed, and how terrible the customer service is (they never seem to understand what I’m trying to ask?). I don’t know your experience, but my experience so far has been terrible.

Compared to regular amazon for consumers (whose customer service I actually like and the UI is easy), Amazon seller is a complete 180 in my eyes. Seems like they don’t care.

From your experience, does anyone have any foundational advice that could help moving forward?